Legal

Site operator: RSI Coaching LLC

Mailing address: RSI Coaching LLC, 30 N Gould St, Ste 100, Sheridan, WY 82801, USA

Email: tasso@rsicoaching.com

The French version of these texts is the official version. If the English version differs, the French version prevails.

1. Website Terms of Use

Effective date: November 4, 2026

1.1 Purpose

These terms govern your use of rsicoaching.com (the "site"), operated by RSI Coaching LLC ("RSI Coaching", "we"). By using the site, you accept these terms. If you do not accept them, please do not use the site.

1.2 Nature of the site

The site presents our restaurant and nightclub restructuring and manager coaching services. It is for information. No purchases or payments are made on the site. Prices are available on request. Any service is covered by a written service agreement with the client.

1.3 Booking a diagnostic

The site lets you book a free 30-minute diagnostic through a scheduling tool provided by Calendly. Booking does not oblige you to buy anything, and does not oblige us to provide any service beyond the scheduled conversation.

1.4 Acceptable use

You agree not to: use the site for unlawful purposes; submit false information or a third party's information without authorization; attempt to interfere with the site's operation or security; or scrape its content by automated means.

1.5 Intellectual property

The site's content (text, images, logos, trademarks, layout) belongs to RSI Coaching or its licensors and is protected by intellectual property laws. You may view and print it for personal, non-commercial use. Any other reproduction or use requires our prior written permission.

The site links to third-party sites (for example Calendly). We do not control them and are not responsible for their content or practices.

Nightly is also operated by RSI Coaching LLC. It is governed by its own terms and privacy policy, available on the Nightly site (nightlyai.live/privacy and nightlyai.live/confidentialite). These terms do not apply to Nightly.

1.7 Accuracy of information

We make reasonable efforts to keep the site accurate and up to date but do not guarantee that it is complete or error-free. Content may change without notice.

1.8 Limitation of liability

To the extent permitted by law, RSI Coaching is not liable for indirect damages arising from use of, or inability to use, the site. Nothing in these terms limits or excludes any liability that cannot be limited or excluded under applicable law, including Quebec's Consumer Protection Act and the Civil Code of Quebec (for example, liability for injury caused by intentional or gross fault, or for bodily or moral injury). If you are a consumer, you keep all rights the law gives you.

1.9 Governing law and courts

These terms are governed by the laws of Quebec and the applicable laws of Canada. Disputes are submitted to the competent courts, subject to any non-waivable right of a consumer to sue in their own jurisdiction.

1.10 Language

These terms are written in French. This English version is provided for information; the French version prevails.

1.11 Changes

We may change these terms. The current version and its date are posted on this page.

1.12 Contact

tasso@rsicoaching.com

2. Privacy Policy

Effective date: November 4, 2026

2.1 Who we are

RSI Coaching LLC is responsible for personal information collected through rsicoaching.com and in our communications with you. This policy covers the site and diagnostic requests. It does not cover Nightly, which has its own policy (nightlyai.live/privacy and nightlyai.live/confidentialite).

2.2 Person in charge of the protection of personal information

Tasso Marinis

Email: tasso@rsicoaching.com

Mailing address (written requests): RSI Coaching LLC, 30 N Gould St, Ste 100, Sheridan, WY 82801, USA

You can contact him with any question, request or complaint about your personal information.

2.3 Information we collect

We collect only what is needed for the purposes below.

  • •Booking a diagnostic (Calendly): your name and email address, and the date and time you choose.
  • •Email: your email address, name and the content of your messages.
  • •Diagnostic conversation: notes taken during the call about your venue and needs. They are kept only as long as the purpose needs or the law requires, then destroyed or anonymized (see 2.9).

We never ask for payment information on the site. Please do not send us sensitive information (such as health information) or personal information about your employees that we do not need.

2.4 Cookies and tracking

We use no statistics or analytics tool, no advertising cookies and no profiling. Our site may use only cookies or technical storage (for example, your browser's local storage) that are strictly necessary for it to work and stay secure. They are not used to track you and do not require your consent. Your choice in the cookie banner is saved in your browser's local storage. Our host, Netlify, keeps technical logs of visits (including IP address, browser type, page requested and referring site) to deliver the site and keep it secure (see 2.7 and 2.8). The Calendly scheduling tool, when shown on our site, sets its own cookies under its policy (https://calendly.com/legal/privacy-notice), including non-essential cookies for which Calendly asks your consent through its own banner. You can decline Calendly's optional cookies through its "Cookie settings".

2.5 Why we use your information

  • •to schedule, confirm, reschedule or cancel your diagnostic;
  • •to answer your questions and communicate with you about your request;
  • •to prepare and hold the diagnostic and, if you wish, send you a service proposal;
  • •to meet our legal obligations and protect our rights.

We do not sell your personal information or use it for other purposes without your consent, unless the law allows it. We will not send you promotional emails without your express consent.

By booking a diagnostic or emailing us, you consent to our use of your information for the purposes above. You may withdraw consent at any time by writing to tasso@rsicoaching.com, subject to legal or contractual obligations. Withdrawing may prevent us from following up on your request.

2.7 Service providers

We use providers that process information on our behalf, only for the purposes described and on our instructions:

  • •Calendly LLC (appointment scheduling) — processed in the United States and possibly other countries;
  • •Netlify, Inc. (hosting and delivery of the site, and technical visit logs including IP address) — processed in the United States, and possibly in other countries by its sub-processors;
  • •Microsoft (Microsoft 365 / Outlook, used for tasso@rsicoaching.com email) — processed outside Quebec, including in the United States;
  • •a video conferencing tool (e.g. Zoom) for remote meetings — may be processed in the United States;
  • •a client relationship management (CRM) tool to track requests and engagements.

We do not share your information with other third parties unless the law requires or allows it.

2.8 Information processed outside Quebec

Some of your information, including information handled by Calendly, Netlify, Microsoft and our video conferencing tool, may be stored or processed outside Quebec, mainly in the United States. Under section 17 of Quebec's Act respecting the protection of personal information in the private sector, such a transfer must be preceded by a privacy impact assessment that considers the sensitivity of the information, the purpose of its use, the safeguards (including contractual ones) and the legal framework of the place where it is sent. It must also be covered by a written agreement. Information processed in another country may be accessible to that country's authorities under its laws.

2.9 Retention

We keep personal information from diagnostic requests and client engagements only as long as needed for the purposes for which it was collected, or as long as the law requires (for example, tax and accounting records). It is then destroyed or anonymized. We may keep anonymized case records as references and illustrations of past cases, to help solve similar problems at other venues; these records no longer identify any person or client venue. Calendly also retains data under its own practices; we delete bookings from our Calendly account once they are no longer needed.

2.10 Security

We use reasonable security measures suited to the sensitivity of the information, including limiting access to those who need it. No transmission or storage method is completely secure.

2.11 Privacy incidents

If a privacy incident occurs, we act promptly to reduce the risk of harm. If it presents a risk of serious injury, we notify the Commission d'acces a l'information and the affected individuals, and, where required, the Office of the Privacy Commissioner of Canada. We keep a register of incidents.

2.12 Your rights

Subject to the exceptions in the law, you may:

  • •request access to your personal information and a copy of it;
  • •request correction if it is inaccurate, incomplete or equivocal;
  • •withdraw your consent;
  • •request that we stop disseminating your information or de-index any hyperlink attached to your name, where the legal conditions are met;
  • •request that computerized information you provided be sent to you, or to a person you designate, in a structured, commonly used technological format (portability);
  • •be informed of the information collected, how it is used and who has access to it.

Write to tasso@rsicoaching.com. We respond within 30 days. We may need to verify your identity. Requests are free, except reasonable transcription or transmission fees, which we would tell you about in advance.

2.13 Complaints

You may first complain to our privacy officer (tasso@rsicoaching.com). If you are not satisfied, you may contact:

2.14 Minors

The site and our services are for businesses and professionals and are not aimed at minors. We do not knowingly collect information about a child under 14 without the consent of the person having parental authority or the tutor (s. 4.1 of Quebec's Act respecting the protection of personal information in the private sector).

2.15 Changes

We may update this policy. The current version and its date are posted on this page. If we make a significant change, we will say so clearly on the site.

3. Disclaimer

Our coaching and restructuring services aim to help you improve your venue's management and performance. Results depend on many factors beyond our control, including how recommendations are implemented, market conditions and the venue's own decisions. We do not guarantee any specific result, whether revenue, profitability or any other measure. Any examples, results or testimonials that may be published on the site are for illustration only and are not a promise of similar results.

Our services and the site's content are not legal, financial, accounting or tax advice. For those matters, consult a qualified professional (lawyer, notary, CPA or other).